Orders
Can I cancel or change my order?
Orders begin processing quickly. If you need to make a change, contact us immediately and we’ll do our best to assist before shipment.
I didn’t receive an order confirmation.
Please check your spam or junk folder. If you still can’t find it, contact us and we will resend it.
My order was cancelled. Why?
Orders may be automatically cancelled due to payment verification issues or item availability.
Shipping
How long does shipping take?
Canada: 2–7 business days
United States: 4–10 business days
Do you offer free shipping?
Yes — complimentary shipping is available on orders over $150.
Will I receive tracking information?
Yes. A tracking email is sent once your order ships.
Returns & Exchanges
How long do I have to return an item?
Returns and exchanges are accepted within 30 days of delivery.
Do I have to pay for return shipping?
Yes — customers are responsible for return shipping costs unless the item is defective or incorrect.
Can I exchange it for another size?
Yes. Exchanges are recommended for sizing adjustments, subject to availability.
Are any items final sale?
Yes — sale items, underwear, worn products, and gift cards cannot be returned.
Products & Sizing
How do I choose the right size?
Please refer to the size guide on each product page. Our fits are designed to be relaxed and intentional.
Will items restock?
Some items restock depending on demand. Use the “Notify Me” option on the product page to receive updates.
How should I care for my garments?
Follow the care instructions on the label to preserve fit and fabric quality.
Payments
What payment methods do you accept?
We accept major credit cards and secure online payment providers available at checkout.
Is my payment information secure?
Yes. All payments are encrypted and securely processed.